How can I help?
If something's not right with your website or email, I'm here to sort it out. No question is too small, and you'll always be talking to me.
Get in touch
The quickest way to get help is to email me. I'll reply as soon as I can.
Email hosting@kljhall.co.ukTo help me fix things quickly, tell me:
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which website or email address it's about
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what you were trying to do
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what happened instead, and what any error message said
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when it started
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a screenshot, if you can
Common questions
I've forgotten my password
Go to the login page and choose Lost your password? You'll get a reset link by email. If it doesn't arrive within a few minutes, check your spam folder, then email me.
My website isn't working
Email me straight away with the address of the site and what you're seeing. If you can, try it on another device or network first – it helps me work out where the problem is.
My photos are too big to upload
Use Picture Desk to resize and crop your photos, or make a collage, before you add them to your site. Smaller photos make your pages load faster too.
How do I set up my email?
Tell me which email address you want to set up and which device or app you're using, and I'll send you the settings and step-by-step instructions.
Can someone else have a login?
Yes. Email me with their name, email address and what they need to be able to do, and I'll set them up with the right level of access.
Can you add something new to my site?
Almost certainly. Tell me what you have in mind and I'll let you know whether it's covered by your hosting or if there'll be a cost before I start.
Looking for guides and tools?
Log in to your client area for how-to guides, Picture Desk and your account information.